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A Message from the Chair - Bradley Busch

Posted By itSMF Australia Inc, Monday, 21 December 2015


It gives me great satisfaction to be able to announce, that itSMF Australia has signed up to the Global itSMF partner program with AXELOS.

This has been in the pipeline for some time now and your Board, and the International Board, have given it considerable attention. The decision to sign, made at the itSMFA Board meeting on November 24th, is evidence of our clear commitment to the principles outlined in the International Partnership Program. It will enhance our own membership offer in ways we could not have achieved otherwise.

As I imagine most of you appreciate, AXELOS is the owner of the IP for ITIL and as such enjoys a significant and productive professional relationship with your Forum already. I am looking to develop this, to grow it and have it expand into a number of areas where our interests coincide.

How will this benefit you as a Member of itSMF Australia?

Well there are numerous potential benefits already at hand, and as time progresses and this relationship grows others will be developed. For the moment though, here are some of the enhancements we and AXELOS have in mind.

· Access to the Axelos Professional development scheme at a discounted member rate                                                                                  

· Access to co-funded marketing campaigns to improve awareness of Service Management, ITIL and qualifications                                             

· Membership leads from the Axelos portal growing our membership and experience base                                                                                           

· Access to new and updated case studies and white papers for all Axelos products                                                                                                          

· The opportunity for members to have white papers published on the global stage                                                                                             

·  Direct access to the AXELOS Global Partner Programme support to give our National office access to more resources                                       

·  Member access to Axelos product masterclass webinars

· Use of  the AXELOS Partner logo demonstrating our participation in the Global Service Management community


It is my view that this agreement represents a turning point for our relationship with our most significant professional partner. I am sure that you will see and get to enjoy the benefits and enhancements in your own membership as we progress.

And finally, may I extend to you and your families all the very best for the Christmas and New Year. I look forward to your return in 2016 with renewed energy and above all else, please stay safe.

Best wishes,

Bradley Busch - Chair,

itSMF Australia


Tags:  itservicemanagement  itsmf  itsmfchair 

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QLD Q4 Seminar Wednesday 2nd Dec. Three Great Presenters – Here’s One

Posted By itSMF Australia Inc, Thursday, 26 November 2015

 ‘ITSM Design Considerations for Today’s Enterprise’ - Jaspreet Singh , Solution Architect—Unisys

In an era of digital business, enterprise performance is determined by how quickly and effectively services are delivered, enabling organisations to maintain and grow their business.

Disruptive trends such as bring-your-own-device (BYOD), mobility and cloud computing add an extra layer of complexity.

This presentation will draw on Jaspreet’s IT service management experience working with organisations across a spectrum of industry verticals, highlighting the challenges and opportunities facing businesses today, and the role IT Service Management practices play in supporting CIOs and the wider business.

To register:

Tags:  itSMF  Q4 Seminar  QL Seminar. 

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itSMF NSW Q4 Seminar 26th November - with Simon Roller

Posted By itSMF Australia Inc, Sunday, 22 November 2015

itSMF NSW Q4 Seminar 26th Nov.

‘SFIA – it’s all about you, your skills and professional capability’.

Presented by SIMON ROLLER—BSMimpact

The ‘Skills Framework for the Information Age’ is your essential resource for organisational design and talent management in Information Technology.

Simon is an IT Executive with local, regional and global experience. He held a number of global roles at HP and helped a number of global companies define their IT strategy and IT governance requirements. In 2012, Simon formed Adaps Consulting and in August 2015 BSMimpact Pty Ltd was formed as a result of the relationship between Adaps Consulting and BSMimpact.

Simon is a SFIA accredited consultant and trainer, and is the only Australian member of the SFIA Council.

For more details and to book:

Tags:  itSMF  Q4 Seminar  SFIA  Simon Roller  Skills Framework 

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Posted By itSMF Australia Inc, Thursday, 12 November 2015

Service Management of the Future: ‘What Digital Transformation can deliver?’

Presenters; Jordan Hatch & Kate Lundy

Jordan Hatch helped lead the digital transformation of government services across the UK.

This entailed making public services ‘digital by default’, and simpler, clearer and faster to use and included work on the GOV.UK website, which received about two billion visits in its first two years of operation.

Jordan was also an advisor to former European Commissioner Neelie Kroes on digital issues affecting young people in Europe.

Former Senator and now Company Director, including of the NRMA, Australian Sport Tech Network and her own company, Kate is particularly ‘citizen centric’ with a passion for reacquainting individuals with their own individual digital footprint. 

Motivated by technology transformation in the private sector, Kate’s experience within this field continue to grow, most recently through local start-up Welcomer.

Wed 2nd December: Registration: 11.30am - Time: 12.00 - 2.30pm

Venue: Hyatt Hotel Canberra - 20 Commonwealth Avenue, Yarralumla


To Book & for more details:

Tags:  ACT  ACT Seminar  digital transformation  itSMF  itSMFA  Jordan Hatch  Kate Lundy 

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Matrix42 signs on as a National Strategic Partner

Posted By itSMF Australia Inc, Wednesday, 11 November 2015

itSMF Australia is proud to announce that Matrix42 has signed on as a National Strategic Partner.

As well as joining itSMFA as a Corporate Member, Matrix42 will join HP and UNISYS as our national partners in support of the nationwide Seminar program, an important feature of the itSMFA membership offer.

This commitment to the Australian chapter of the International Service Management Forum is strong evidence of the company’s desire to form meaningful partnerships across the industry.

itSMF Australia would like to welcome Michael Alf and his team - our newest National Strategic Partnership.


Tags:  itsmf.itSMFA  Matrix42  National Strategic Partner 

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itSMF International and AXELOS announce Partnering Agreement

Posted By itSMF Australia Inc, Wednesday, 21 October 2015


itSMF International and AXELOS Global Best Practice have entered into a global partnership to help shape the future of IT Service Management.


AXELOS have launched an online membership programme, aligned to the best practice frameworks of ITIL and PRINCE2, to support individuals in their professional development. ITSMF members will benefit from a lifetime discount of 25% to this programme.


Other key benefits of the AXELOS and ITSMF partnership include:

·         Developing of emerging practices, existing best practices and innovations amongst subject matter experts and IT Managers

·         Co-hosting corporate forums for senior leaders to exchange views and ideas on industry direction, AXELOS strategy, product roadmaps and case studies

·         Helping to embed a culture of professionalism across the global community through awareness of the AXELOS Professional Development Programme

·         Conducting a joint annual global ITSM survey to identify industry trends

·         Co-developing and sharing white papers and other IP creation around the world

To find out more, see

Tags:  AXELOS  itsmf  itsmfa  itsmfi 

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Sharron Spratt 'IGNITE" from the 2015 Service Management Conference

Posted By itSMF Australia Inc, Monday, 12 October 2015

View Sharron Spratt's IGNITE presentation from the 2015 Service Management Conference.

Now published on YouTube -

A great reminder of Sharron's unique approach to the problems our personal and professional on-line presence tend to generate.

Service Management professionals based in Melbourne can gain further insights at Sharron's workshop on October 22nd.

Here are the details:

Tags:  itsmf  service management  Sharron Spratt 

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The Bulletin - Call for Articles

Posted By itSMF Australia Inc, Wednesday, 7 October 2015

Writing for the Bulletin

‘The Bulletin’ is the on-line magazine of itSMF Australia. It is now published 8 times a year and is highly regarded as the voice of the Service Management industry in Australia.

Contributions from members of the SM community are welcome and are a feature of the magazine.

In the recent editions these articles have covered topics such as ‘Big Picture’ analyses of our industry and the future of Service Management right through to snapshots of small scale implementations and what went well – and not so well.

We are flexible in regard to the length of articles and welcome substantial contributions of several thousand words as well as the more typical submission of around 1,200 words – Quality is the issue, not length.

In the coming edition we will feature an article on ‘How to Write a White Paper’ – a timely and useful addition to the industry’s collective knowledge of a fundamental communication strategy.

I would welcome an article on the pathway to certification for ITIL professionals – there is a significant gap in the understanding of many people about how best to gain their initial ITIL qualifications, and how then to further their professional development in the field.

I invite you to contact me if you'd like to contribute something about the journey to certification, if you've got a different service management story you'd like to share, or if there are particular topics you'd like us to cover in future Bulletins.

Don’t be too concerned about your own writing skills – I am happy to assist you with the actual production of the article; your enthusiasm and subject matter expertise will go a long way.

Please feel free to give me a call on 03 9879 5466 or by email at  

Tags:  Bulletin  Certification  itsmf 

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Leadership Accountability for itSMF Professionals

Posted By itSMF Australia Inc, Monday, 5 October 2015

Leadership Accountability for itSMF Professionals

A unique IT Service Management workshop on managing people and getting the best from them – even in difficult circumstances or where their ‘buy-in’ might be questionable.

This workshop opens a new chapter is your Service Management Forum's professional development program for Members and the wider SM industry.

Presenter: Sharron Spratt – fresh from her success at the 2015 Service Management Conference.

October 22nd at the Pulman Albert Park (Victoria)

Book Here:

Download File (PDF)

Tags:  forum  itsmf  professional  service management  workshop 

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