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VIC Q3 Seminar 2017 - “Breakfast on us | Brought to you by: Problem Management, ESM & Security in SM
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“Breakfast on us | Brought to you by: Problem Management and Enterprise Service Management & Security in Service Management”

 Export to Your Calendar 20/09/2017
When: 20th September 2017
7.30am Registration
Where: Map this event »
Training Choice,
50 Queen Street,
Melbourne, Victoria  3000
Australia
Contact: Sheryl Kingsley
03 9879 5466


Online registration is available until: 20/09/2017
« Go to Upcoming Event List  

 

Michael G HallReal World IT

Making an Impact - why some problem management services achieve much more than others

Problem management should make more impact on excellent services than many organisations achieve. Why is that? This presentation sets out the common mistakes that teams build into their approach, such as thinking of it as a process you implement, not something you actually get out and do. We cover skills, picking the right problems, getting to real causes and seeing things through to completion, all areas that are vital to success but often poorly executed.

 

Gary Percival  - SM4ALL Services

Enterprise, the next generation (ITIL beyond IT)

All enterprises, big or small, commercial or not-for-profit, exist to deliver services to their  customers. Those customers may be business (internal) or public (external), the principles of good service remain the same. ITIL is an ability and skill set to manage these many and varied services. We can expand the ITIL processes to all services. Move from IT Service Management to Enterprise Service Management. Is the rest of the business ready for this? Are we (as IT specialist)? How do we go about it? Who are the early adopters and why?

 

Stephen Miles - University of  Melbourne

University Services Enterprise Service Management Journey

The University of Melbourne is two years into their Enterprise Service management journey. This presentation will discuss the vision behind the programme, and the key challenges and

lessons learnt thus far.

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Shane Wescott - Ivanti

 Security and Service Management

Explore how Security and Service Management need to be aligned to allow for the correct response to Security incidents such as the recent Ransomware attacks this year

 

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AGENDA

7.30-8.00am                          

Registration

8.00-8.05am                          

Welcome & Introduction

Janet Holling—itSMF VIC State Chair

8.05-8.25am                          

Making an Impact—why some problem management services achieve  much more than others

Michael Hall—Real World IT

8.25-8.45am                          

Enterprise, the next generation (ITIL beyond IT)

Gary Percival—SM4ALL Services

8.45-9.05am   

Security & Service Management

Shane Wescott—Ivanti

9.05-9.25am

University Services Enterprise Service Management Journey

Stephen Miles—University of Melbourne

9.25-9.50am   

Group Discussion/Panel Session

9.50-9.55am   

Board Update—Janet Holling, itSMF VIC State Chair

9.55-10.05am   

Message from our Sponsor—IVANTI

10.05-10.10am   

Door Prize and Closing

10.10-10.30am   

Networking Session in Foyer

 

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