Print Page   |   Sign In   |   Register
VIC Q3 Seminar 2018 - "SM2018 Revisited - Welcome back from the Canberra Conference!"
Register Map this EventMap this Event Tell a Friend About This EventTell a Friend

"SM2018 Revisited - Welcome back from the Canberra Conference!"

 Export to Your Calendar 26/09/2018
When: 26th September 2018
Where: Map this event »
Pitcher Partners
Level 13, 664 Collins Street
Docklands, Victoria  3008
Contact: Sheryl Kingsley
03 9879 5466

Online registration is available until: 26/09/2018
« Go to Upcoming Event List  



26th September 2018

"SM2018 Revisited - Welcome back
from the Canberra Conference!"

Presenting at Q3 Seminar is two of the best
Victorian based speakers:

Duncan Troup, Tingle Tree Group - on super-charging service

Adam Murray, Dimension Data - on ensuring our people
come along for the agile journey


3 ways to supercharge service
Duncan Troup|Service Management Specialist,Tingle Tree Group

When we build teams we build value. Taking a lead out of theboard room there are three types of value –operational value, strategic value and social value. In this session will look at these ideas andreflect how they apply to the creation of sustainable high performing service teams. In particular through some outside in and outside the square thinking that willtake your service teams to the next level.

#1 – Operational Value –“Be clear on your business model and how it relates to customers”

#2 –Strategic Value –“Understanding how to build a strategic service advantage”

#3Social Value – “A new idea – building shared value with your customers”

At the end of the session the attendees will have three new perspectives on building value in their delivery of services. This will help them engage their teams though deeper purpose, a higher level of strategic design thinking in their servicedelivery models and ultimately an understanding of how to build competitive advantage for their organisations through a great customer centric team!


Navigating the pitfalls of people change whilst
transitioningto agile at scale

Adam Murray|Agile Transformation Lead, Dimension Data

In today’s modern world the pace of change from traditional waterfall project methodologies into an Agile way of working is becoming ever more popular. Kanban, Scrum, DevOps and Lean dominate the team based approaches of ‘getting to value’ faster. Increasingly organisations are wanting to take their Agile skunkworks programs and scale them across the enterprise. This is where frameworks like SAFe, DAD and Nexus appear in the organisation. As per any company wide organisational change initiative, the peopleimpacted by the scaling efforts need to be considered alongside the other obvious benefits expected by the management team. Such as improvements to the bottom line, cost reduction and increased revenue’s.

In this presentation the speaker will walk through a short introduction to the various agile methods and frameworks, concentrating on the most popular today – Scrum and SAFe. Followed by some real life examples where the people change impact was not considered fully and had both an impact on the organisational change and the people themselves, thus reducing motivation and morale. The intent is not to describe an existing methodology for people change in a new way, rather pulling on true stories and actual situations. Finally, the speaker will describe how these situations could have been avoided by tackling it in adifferent way. The intention is to help other agile transformation initiatives to avoid common people change challenges through the use of practical, real life experiences explained in a teaching, learning way.


7.30-8.00am                  Registration

8.00-8.15am                 Welcome & Introduction –Brad Schimmel + Pitcher Partners

8.15-9.05am                 3 ways to supercharge service – Duncan Troup

9.05-9.55am                Navigating the pitfalls of people change whilst 
transitioningto agile at scale – Adam Murray

9.55-10.00am             National Update

10.00 -10.05am          Closing Address

10.05-10.30am           Networking Session in Foyer


Date: 26th September 2018

Registration: 7.30 am
Time: 8.00 - 10.05 am
Join us for the networking session after the Seminar

Pitcher Partners
Level 13,664 Collins Street

Proudly Sponsored by



Bring a Guest for Free or for any enquiries call National Office on 03 9879 5466 or
To book online go to - Events or

itSMF Resources -Click Here

Association Management Software Powered by YourMembership  ::  Legal