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ACT Q3 Seminar 2018
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“ITSM All Stars”

When: 20th September 2018
1.30 pm Registration
Where: Pacific Suites Canberra
100 Northbourne Avenue
Canberra, Australian Capital Territory  2601
Contact: Sheryl Kingsley
03 9879 5466

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 Performance reviews suck. What to do instead

David O’Reardon - CEO, Silversix 

Dave is the founder of Silversix and Over the years, the itSMF has awarded Dave with Best Speaker, Best Whitepaper and Innovation of the Year for his work on using customer feedback to create customer-centric cultures and drive service improvement. He doesn’t have any ITIL certifications, has never written a book and, before CABs were a thing, he accidentally deleted his employers’ entire General Ledger. He does however know a thing or two about how feedback can be used to create amazing transformations in corporate IT teams.


Power-up your team for service management

Peter McKenzie - Principal Consultant, Sintegral

Peter has over 25 years experience delivering strategic, technical and operational solutions. Working for companies and clients ranging from SME to Fortune 100 he has successfully managed transition and transformation associated with outsourcing and service improvement. He has experience working from the client side as well as the supplier side. In 2005 he was assigned by IBM to design a solution for General Motors “Third Generation Outsourcing” Service Integrator contract, one of the largest single outsourcing transitions.  Peter is an author of “SIAM: Principles and Practices for Service Integration and Management” and the SIAM Professional BOK.


1.30-2.00pm               Registration

2.00-2.10pm               Welcome & National Update, Adam Seeber, itSMF ACT  Chair

2.10-2.50pm               Performance reviews suck. What to do instead 

                                     David O’Reardon - CEO, Silversix 

2.50-3.30pm              National Update - Conference 2018 debrief

3.15-4.10pm               Networking Session

4.10-4.40pm               Power-up your team for service management

                                     Peter McKenzie - Director, Sintegral

4.40-4.50pm              Message from our Sponsor

4.50-4.55pm               Closing, Adam Seeber, itSMF ACT Chair





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