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NSW Q3 Seminar 2018
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When: 20th September 2018
2.45 Registration
Where: Academy Xi,
Ground floor/48 Druitt St,
Sydney, New South Wales  3109
Contact: Sheryl Kingsley
03 9879 5466

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2.45–3.00pm      Registration commences—Ground Floor/ 48 Druitt Street, Sydney 
3.00–3.10pm  Welcome and Introduction—Jon Jones, NSW State Branch Chair & Katrina McDermid, NSW Events Co-ordinator 
3.10-3.20pm “How IT continues to underpin the business of “doing business” 
  Vicki Macdermid, Pitcher Partners 
3.20-3.40pm  “Should  the business & IT be joined at the hip?
  Rob James, Qantas Airways 
3.40-4.00pm    “It’s all about the Experience” - TBA
   Charbel Zeatier, Academy Xi
4.00-4.45pm  Panel Session hosted by Adam Martin—Vicki Macdermid, Rob James & Charbel Zeaiter
  Great technology, great customers, great connections, the service management story links it all together. 
4.45-4.50pm  Board Update—Kathryn Howard, Conference Director at itSMF Australia
4.50-5.00pm  Message from our Sponsor—Matt Campbell—Service Potential 
5.00-5.05pm  Door Prize & Closing—Jon Jones, itSMF NSW State Chair 
5.05-6.00pm  Networking Session 




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