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3 ways to supercharge service itSMF SA SIG - Duncan Troup| Service Management Specialist, Tingle Tree Group

When: 13th November 2018
Registration 5.30pm
Where: TAFE Adelaide Campus
Lecture Theatre - Room B127
Level 1 - at the top of the staircase in the main atrium, 120 Currie Street
Adelaide, South Australia  5000
Contact: Sheryl Kingsley

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itSMF - SA Branch

ITSM SIG – November 13th, 2018


3 ways to supercharge service

Duncan Troup|Service Management Specialist,Tingle Tree Group

When we build teams we build value. Taking a lead out of theboard room there are three types of value –operational value, strategic value and social value. In this session will look at these ideas andreflect how they apply to the creation of sustainable high performing service teams. In particular through some outside in and outside the square thinking that willtake your service teams to the next level.

#1 – Operational Value – “Be clear on your business model and how it relates to customers”

#2 – Strategic Value – “Understanding how to build a strategic service advantage”

#3 – Social Value – “A new idea – building shared value with your customers”

At the end of the session the attendees will have three new perspectives on building value in their delivery of services. This will help them engage their teams though deeper purpose, a higher level of strategic design thinking in their service delivery models and ultimately an understanding of how to build competitive advantage for their organisations through a great customer centric team!

Speaker: Duncan is a Business Leader who has held executive roles in Infrastructure, Service Delivery and Application Development. Having strategically managed his career through a range of IT, Delivery and Consulting roles, Duncan now provides independent advisory services and education to organisations with a focus on lean / Agile delivery, service innovation, cost optimization and high performance culture.

Venue: TAFE Adelaide City Campus Lecture Theatre- Room B127

Level 1 - (ie 2nd floor) at the top of the staircase in the main atrium.

120 Currie St, Adelaide

Date: Tuesday 13th November

Time: Registration 5:30pm

Presentation starts from 5:45pm - 7:00pm

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