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WA Virtual State Event - SIAM GLOBAL RESULTS
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SIAM Global Survey Results

When: 21st April 2020
Registration 1.55pm AWST for a 2.00pm Start
Contact: Sheryl Kingsley

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SIAM Global Survey Results

Michelle Major-Goldsmith


Michelle has over 25 years industry experience and has worked in almost every continent across the globe. She is the Lead Architect for the Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around SIAM. In 2017 the team were awarded Thought Leaders of the Year by the itSMF UK.

Michelle has been involved in the creation of the IFDC’s VeriSM approach and is also an author of the VeriSM Pocket Guide.

Michelle is a committee member of the itSMF, WA Branch and a representative of the AXELOS Accredited Training Provider Working Group.

In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.

This session is intended to provide insight into the results of the 2019 Global SIAM Survey sponsored by Kinetic IT (including a sneak peak of the 2nd edition of the SIAM Bodies of Knowledge).

The survey covers many areas such as:

·Who’s doing SIAM in 2019 (and why)?

·How has the industry changed since 2018?

·Are people investing in SIAM?

This is the second global SIAM survey and with more than 250 respondents from all over the world, it provides a detailed picture of the SIAM marketplace.

The outcomes of the survey will reinforce the integral role SIAM plays in the digital transformation of  organisations, with an increasing focus on consumer value, and further blending of IT and non-IT service delivery across complex multi-provider ecosystems.   Twitter handle: @mmg9898



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