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WA Virtual State Event - MADE FOR SIAM
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MADE FOR SIAM

22/04/2020
When: 22nd April 2020
Registration 1.55pm AWST for a 2.00pm Start
Where: WA Virtual State Event - MADE FOR SIAM
Australia
Contact: Sheryl Kingsley
0398795466


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Made for SIAM

Simon Dorst

Kinetic IT

With over 25 years’ service management experience, Simon Dorst is well known in the industry.

He was a Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. The team was awarded Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK (in 2017).

Simon has been an active committee member of various service management groups and forums for many years, including the itSMF in WA. He shared the award of ITSM Thought Leader of the Year (with Michelle Major-Goldsmith) and was named the Service Management Champion of the Year in 2018.

He is passionate about service management and keen to share his knowledge.

SIAM has been around for some time now, and the publications of the SIAM Bodies of Knowledge has helped to codify the best practice common sense around managing multiple service providers, mainly through the introduction of the service integrator.

But in our experience, many organisations still struggle with the concept and structure of that service integrator layer and thus could benefit from a practical example SIAM model.

This presentation will introduce a SIAM operating model that Kinetic IT has been using, in different guises, at a number of customers and as such perhaps can be best classified as a ‘case study’. Twitter handle: @ITILZealot

 

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