Print Page   |   Sign In   |   Register
Membership Benefits
Share |

Our Vision

To be recognised by industry, professional bodies and user organisations as the premier representative body for IT Service Management (ITSM) in Australia. 


Our Mission

  • To provide a forum for our membership to exchange views and share experiences regarding IT Service Management (ITSM).
  • To promote awareness, adoption and use of standards and best practices in IT Service Management.
  • To lead the continuous improvement of ITSM best practice and standards.
  • To contribute to the ongoing improvement of professionalism in the IT industry.
  • To provide a range of services and events that provide significant vendor independent support and value to members.


 What is itSMF Australia?

itSMFA is the Australian chapter of an international forum headquartered in the UK.  There are more than 2600 members in Australia, including IT professionals in every industry imaginable.  It is a forum in the true sense of the word in that the knowledge comes collectively from the membership and is shared freely amongst members.

itSMF is the only internationally recognised and independent organisation dedicated to IT Service Management.


Our Aims

  • To be the primary resource of Service Management information and advice that is of benefit to itSMFA members, the ITSM industry and the wider IT community.
  • To support and contribute to the continuing development of best practice.  The itSMF plays a pivotal role in the development of ISO/IEC 20000 and has a continuing and significant input into the development of ITIL.
  • To maintain a broad membership base representative of the ITSM industry.
  • To provide resources to build awareness of the Forum so that itSMFA can achieve its goals.
  • To take a lead role in influencing all bodies whose decision making processes affect Service Management.
  • To support corporate members and their businesses through networking opportunities and other organisations.
  • To promote ITSM products and services to an Australian audience.
  • To be a successful and valued link in communicating the best practice message to our members, to the ITSM industry, to other businesses and to the wider IT community.


State Committees

itSMFA operates Australia wide and is responsible for producing 28 Seminars throughout the year in all major cities.  The vital work of the State Committees includes hosting seminars, selecting topics, recruiting speakers, organising venues, liaising with sponsors, managing registrations, and liaising with the National Office.  State Chairs convene the State Committees, supervise special interest groups and assist the Board in the general management of the Forum. 


Who should join itSMF?

If you are involved in any area of IT service management or delivery at any level, from CIO overseeing ITSM projects Project Manager implementing or Staff changing or growing into new ITSM roles, then you would benefit from joining the itSMF to share information and learning experiences.

As business depends more and more on technology to promote and deliver products to market, adopting IT Service Management best practice enables implemention of sound business solutions.

Our membership is global, and we represent all industry segments, which include service providers, software suppliers, and leading customers.

The forum is ideal for IT professionals and practitioners at all levels responsible for the short and long term business deliverables of IT.

The itSMF is open to all organisations and individuals with a particular interest in IT Service Management.

Who are our members?

Members include IT companies, software developers, service companies and organisations across industry in the public and private sector. The numbers are around 1000 worldwide! Approximately 80% are "user" organisations interested in deploying effective, high-quality service management solutions internally, with the remaining 20% suppliers of ITSM products and/or services.

What qualifications do you need to join?

You do not require any qualifications to become a member of the itSMF other than to have a vested interest in improving IT service management either within your company or across industry. However, there are qualifications that itSMF supports and endorses for individuals and organisations to achieve. In our ITSM Best Practice section we highlight a number of qualifications which may be obtained.

Why be a member?

Being a Member of itSMF Australia will provide you with the opportunity to:

  • Be in a position to influence and contribute to the continuous improvement of international standards and best practices for IT Service Management

It will also provide you with access to the following benefits:

  • Access to ITIL online
  • Regular Seminars, Special Interest Groups and Webinars free
  • Annual Conference discounts
  • Quarterly members Bulletin containing news, articles and reviews
  • Monthly 4ward Thinking online newsletter
  • Discount on ITIL books
  • more details....

Review different Membership Types or go straight to our Membership Form. 


View our Membership Brochure

How long does it take?

You will receive an email acknowledging your application including your allocated Membership Number.

Payment by credit card will provide you with immediate access to the Members Lounge and the discounts and benefits of being a member.

Other forms of payment must be received by the office before access to member privileges is available.

Your Membership Certificate will be sent to you within a week. Don't worry, if you have any questions just call Member Services in the itSMF office and we will be happy to help you.

Association Management Software Powered by YourMembership  ::  Legal