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KEYNOTE 001 - Peter Nikoletatos - Accelerated Connectedness: Implications for Engaging the Next Generation of Employees

KEYNOTE002 - Nigel Dalton - The Cloud: It's Not About the Money

Session 101 - Dr Rod Jarman - Psychopaths and IT Service Management

Session 102 - Leslee Piper - People, Process, Tools: Don't Leave Your Tool Behind!

Session 103 - Ed Cortis - Visualisation of Work

Session 104 - Damian Fasciani - Transforming a Procedure Bloated IT Operations Team

Session 106 - Karen Ferris & Rob England - Think Tank Discoveries

Session 202 - David Krieg - Measuring Customer Satisfaction and Doing Something About It

Session 203 - Ian Jones - Leading ITSM from Scrum to Kanban

Session 204 - Korrine Jones - The Secrets of Successful Virtual, Dispersed and Remote ITSM Teams

Session 205 - Harold Petersen - Governing Agile 'Build' and 'Run' of a New Generation IT Services

KEYNOTE 003 - Peter Hepworth - Axelos Update

Session 301 - Angela Bletas - Implementing Problem Management in a Tertiary Institution

Session 303 - Paul Wilkinson - Business & IT Alignment: From Theory to Practice

Session 304 - Ian Baxter - BYOD is So Last Year

Session 305 - Mark Smalley - Things Will Improve: They Just Might Improve Without You

Session 401 - Michelle Pearce - Service Transition Planning & Support: A Practical Perspective

Session 402 - John Hagley - Mind the Gap

Session 403 - Paul Thomason - The role of IT and ITIL is Changing: A Revolutiion is Underway

Session 404 - Karen Ferris - The BYOD Revolution Means ITSM Evolution

Session 405 - Clive Smith - Business Value Dashboards: Demonstrate IT Value and Change the Conversation

Session 406A - Harold Peterson - Next Generation SM: What is ITaaS

Session 406B - Steven Papaleo & Mark Summut - Managing User Access Effectively

KEYONTE 005 - Malcolm Fry - Get SMArt!

Session 501 - Mansoor Styer - The Personality of Process

Session 502 - Kathryn Howard - Towards the Technology Concierge

Session 503 - Jason Gray - Agile, DEVOps, Continuous Delivery: Friends or Foes?

Session 505 - Dinsha Palkhiwala - Capability Orientated Service Transition Approach

Session 506A - Rachel Seaniger & Ralph Gray - ITIL vs COBIT Faceoff

Session 506B - Ralph Gray - Using ITIL to Manage Prostate Cancer

IGNITES 

Simon Dorst - ITIL Strikes Back

Sandra Hinchcliffe - IT Service Management?

Peter Marshall 's Presentation 

James Finister - Kant & Kano

Rob England - Raising IT

Ralph Gray - The Parento Principle Puzzle

Robert Stroud - Cybersecurity - the next fontier

  

KEYNOTE 006 - Christopher Smith - Applying ITSM Principles to Monitoring Network Application Performance

KEYNOTE 007 - Rob England - Big Uncle: Benevolent Security and The End of Privacy

Session 701 - David Chambers - It's a Trap! SACM

Session 702 - Carlos Nunes - Staffing Your Desk for Success

Session 703 - Sandra Hinchcliffe - Audits and Auditors: Love Them, Hate Them, Most of All Embrace Them!

Session 704 - Anthony Orr - The Future of Mobility and BYOD

Session 706A - Aprill Allen - Michellaneous Rules: Hierarchy of Knowledge

Session 706B - Paul Wilkinson - Realizing Sustainable, Measurable Improvements for Your ITIL Investment

Session 801 - Chris Madden - Improving Service Lifecycles with Fewer Surprises

Session 802 - Dave O'Reardon - How to Do Service Desk Surveys Brilliantly

Session 803 - Peter Doherty - Are You Leading Change in Your Organisation?

Session 804 - Jason Lunghusen - Enterprise Mobility: A University's Service Strategy

Session 805 - Ben O'Neill - RMIT's Cloud Journey

Session 806A - Rinske Geerlings - If it Hits the Fan..... What's Your Plan?

Session 806B - Margaret Jones - Delivering customer Innovations with your SM Toolset

KEYNOTE 008 - Paras Shah & Bradley Busch - Strategic Planning: Insights from Australian Board and Management Teams

KEYNOTE 009 - Rob England - Meet in the Middle

KEYNOTE 010 - James Finister - Service Integration and Management: SIAM

Session 901 - Shane Johnston, Kass Singh & Geoff Robinson - Service Management in a Multi-Source Environment: The ATO Experience

Session 902 - Craig Lindley & James Flanagan - The Journey to ITSM Maturity

Session 903 - HOT TOPIC 3 - Ed Cortis - Distrupting Service Management - PANEL: Ian Jones, Craig Smith, Mark Smalley, Sandra Hinchcliffe

Session 904 - Suresh GP - Governance: Custodian to Changing Business Trends and IT Landscape

Session 905 - Jim Blayney - Is Cloud or Premise right for you?

Session 1001 - Stuart Rance - Practical CSI: Getting Started with Continual Service Improvement

Session 1002 - Paul Jay - Knowledge Centred Support: Introduction to an Integrated Knowledge Management Framework

Session 1003 - Anup Shrestha & Graham Kennedy - Consistent! Transparent! D.I.Y. ITSM Process Assessment Approach

Session 1004 - Robert Stroud - Internet of Things: No Longer Delivering Magic Behind Closed Doors

Session 1005 - Anthony Orr - The Cloud Experience

Session 105, 201, 302, 504, 705 & 011 are unavailable.

 

 
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