KEYNOTE 001 - Peter Nikoletatos - Accelerated Connectedness: Implications for Engaging the Next Generation of Employees
KEYNOTE002 - Nigel Dalton - The Cloud: It's Not About the Money
Session 101 - Dr Rod Jarman - Psychopaths and IT Service Management
Session 102 - Leslee Piper - People, Process, Tools: Don't Leave Your Tool Behind!
Session 103 - Ed Cortis - Visualisation of Work
Session 104 - Damian Fasciani - Transforming a Procedure Bloated IT Operations Team
Session 106 - Karen Ferris & Rob England - Think Tank Discoveries
Session 202 - David Krieg - Measuring Customer Satisfaction and Doing Something About It
Session 203 - Ian Jones - Leading ITSM from Scrum to Kanban
Session 204 - Korrine Jones - The Secrets of Successful Virtual, Dispersed and Remote ITSM Teams
Session 205 - Harold Petersen - Governing Agile 'Build' and 'Run' of a New Generation IT Services
KEYNOTE 003 - Peter Hepworth - Axelos Update
Session 301 - Angela Bletas - Implementing Problem Management in a Tertiary Institution
Session 303 - Paul Wilkinson - Business & IT Alignment: From Theory to Practice
Session 304 - Ian Baxter - BYOD is So Last Year
Session 305 - Mark Smalley - Things Will Improve: They Just Might Improve Without You
Session 401 - Michelle Pearce - Service Transition Planning & Support: A Practical Perspective
Session 402 - John Hagley - Mind the Gap
Session 403 - Paul Thomason - The role of IT and ITIL is Changing: A Revolutiion is Underway
Session 404 - Karen Ferris - The BYOD Revolution Means ITSM Evolution
Session 405 - Clive Smith - Business Value Dashboards: Demonstrate IT Value and Change the Conversation
Session 406A - Harold Peterson - Next Generation SM: What is ITaaS
Session 406B - Steven Papaleo & Mark Summut - Managing User Access Effectively
KEYONTE 005 - Malcolm Fry - Get SMArt!
Session 501 - Mansoor Styer - The Personality of Process
Session 502 - Kathryn Howard - Towards the Technology Concierge
Session 503 - Jason Gray - Agile, DEVOps, Continuous Delivery: Friends or Foes?
Session 505 - Dinsha Palkhiwala - Capability Orientated Service Transition Approach
Session 506A - Rachel Seaniger & Ralph Gray - ITIL vs COBIT Faceoff
Session 506B - Ralph Gray - Using ITIL to Manage Prostate Cancer
IGNITES
Simon Dorst - ITIL Strikes Back
Sandra Hinchcliffe - IT Service Management?
Peter Marshall 's Presentation
James Finister - Kant & Kano
Rob England - Raising IT
Ralph Gray - The Parento Principle Puzzle
Robert Stroud - Cybersecurity - the next fontier
KEYNOTE 006 - Christopher Smith - Applying ITSM Principles to Monitoring Network Application Performance
KEYNOTE 007 - Rob England - Big Uncle: Benevolent Security and The End of Privacy
Session 701 - David Chambers - It's a Trap! SACM
Session 702 - Carlos Nunes - Staffing Your Desk for Success
Session 703 - Sandra Hinchcliffe - Audits and Auditors: Love Them, Hate Them, Most of All Embrace Them!
Session 704 - Anthony Orr - The Future of Mobility and BYOD
Session 706A - Aprill Allen - Michellaneous Rules: Hierarchy of Knowledge
Session 706B - Paul Wilkinson - Realizing Sustainable, Measurable Improvements for Your ITIL Investment
Session 801 - Chris Madden - Improving Service Lifecycles with Fewer Surprises
Session 802 - Dave O'Reardon - How to Do Service Desk Surveys Brilliantly
Session 803 - Peter Doherty - Are You Leading Change in Your Organisation?
Session 804 - Jason Lunghusen - Enterprise Mobility: A University's Service Strategy
Session 805 - Ben O'Neill - RMIT's Cloud Journey
Session 806A - Rinske Geerlings - If it Hits the Fan..... What's Your Plan?
Session 806B - Margaret Jones - Delivering customer Innovations with your SM Toolset
KEYNOTE 008 - Paras Shah & Bradley Busch - Strategic Planning: Insights from Australian Board and Management Teams
KEYNOTE 009 - Rob England - Meet in the Middle
KEYNOTE 010 - James Finister - Service Integration and Management: SIAM
Session 901 - Shane Johnston, Kass Singh & Geoff Robinson - Service Management in a Multi-Source Environment: The ATO Experience
Session 902 - Craig Lindley & James Flanagan - The Journey to ITSM Maturity
Session 903 - HOT TOPIC 3 - Ed Cortis - Distrupting Service Management - PANEL: Ian Jones, Craig Smith, Mark Smalley, Sandra Hinchcliffe
Session 904 - Suresh GP - Governance: Custodian to Changing Business Trends and IT Landscape
Session 905 - Jim Blayney - Is Cloud or Premise right for you?
Session 1001 - Stuart Rance - Practical CSI: Getting Started with Continual Service Improvement
Session 1002 - Paul Jay - Knowledge Centred Support: Introduction to an Integrated Knowledge Management Framework
Session 1003 - Anup Shrestha & Graham Kennedy - Consistent! Transparent! D.I.Y. ITSM Process Assessment Approach
Session 1004 - Robert Stroud - Internet of Things: No Longer Delivering Magic Behind Closed Doors
Session 1005 - Anthony Orr - The Cloud Experience
Session 105, 201, 302, 504, 705 & 011 are unavailable.
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