Print Page   |   Sign In   |   Register
Board of Management
Share |

How does itSMF Australia operate?

The itSMF operates as a non-for profit organisation with a presence in all states and territories and is managed by a Board of Directors with diverse industry backgrounds.

This Board of volunteers is elected at each Annual General Meeting and consists of the Executive: Chair, Deputy Chair, Treasurer and Secretary and four Ordinary members. The Chairperson of each state or territory Branch also attends Board meetings and contributes to the management of the organisation.

itSMF Australia is based in Melbourne where our national office staff deliver Member Services, Events, Administrative Support, Marketing and Accounting functions. 

For a copy of the itSMF Australia Constitution & Rules please click


Bradley Busch - Chair and Strategy

Bradley has been involved with the itSMFA since 2002 and has contributed to the NSW Committee as a committee member, Special Interest Group co-ordinator and now represents NSW on the Board of Management in the role of Chair.


Brendan Cullen  Deputy Chair

Seasoned ICT professional with more than 20 years’ experience. An accomplished Consultant, Service Desk Manager, Project Manager and Incident / Problem Manager with a solid track record of delivering customer centric and business outcomes in mission critical ICT environments.  My experience spans a range of industries including Financial Services, Online Gaming, Utilities & Government (Police, State Development, TAFE SA & Health)

UXC works closely with Australia’s tier-one organisations to provide IT intelligence that transforms existing ICT capabilities into a strategic business asset. We deliver deep domain expertise across six service pillars including: IT Service Management; Strategy and Architecture; Business Analysis; Program & Project Management; Business Transformation and Communications.


Garry Long - Treasurer

Currently ITSM Solution Architect at Optus, Garry is a highly proficient IT professional.

Garry manages two itSMF portfolios: Treasurer and Awards Director. As Treasurer, he is responsible for the overall financial management of the Australian Forum. He is also responsible for financial strategy in conjunction with the General Manager and the Board.


Aprill Allen Secretary & 2018 Conference Director 

Aprill is a knowledge management consultant and specialist IT writer. With 13 years’ experience in IT support, she has a passion for bringing better knowledge management practices to IT teams, everywhere. Since winning the national White Paper of the Year award from itSMF Australia in 2011 for her paper, A Simple Guide to Creating a Knowledge Base, she has become a committed advocate for the friendship and community the itSMF can offer. She has been a speaker at each itSMF conference thereafter; participated in NSW branch seminars; volunteered; and been on the Council of Members since 2013. Aprill regularly blogs on her own site,, and is community manager and occasional contributor to the ITSM Review.

Kathryn Howard - 2019 Conference Director

Kathryn is an independent consultant with over 20 years experience in ICT service delivery and service management. She has been a member of the itSMF since 2005 contributing in recent years as a NSW Committee member, co-ordinating Special Interest Group meetings and was elected NSW State Branch Chairperson in 2010.

She regularly chairs Branch Seminars and has presented at the itSMF National Conference in Australia. During 2009-10 she studied and passed all ITIL V3 intermediate exams achieving her ITIL V3 Expert in early 2011.


Brian Jennings - Awards Director

Brian Jennings has been an active member of itSMF Australia since 2000.  He has rejoined the Board after an absence of 8 years, during which period he has continued to attend Forum events and now looks forward to again playing a more active role. 

Brian brings a depth of experience to the Board, not only in IT service management but also in the management of the Forum and its activities, both nationally and internationally.   His main objective now is to assist in the promotion of new ITSM associated methodologies and frameworks and the ISO/IEC 20000 (ITSM) standard to keep members up to date in these areas - as well as the continual improvement of member services.  His Life Member bio at outlines his previous roles and contributions.

Brian has worked in the IT industry for over 30 years and has extensive practical experience in IT service management, business analysis, business continuity and project management.  He is a strategist, planner and solutions implementer with wide-ranging experience in management and technical roles in Business and Information Technology.  He is results driven and has a solid record of successful achievement in a variety of assignments requiring detailed planning, sound leadership, objectivity, resourcefulness and resilience in the face of business and technical challenges. 

Brian is a Certified ITIL V3 Expert and ISO/IEC 20000 Consultant and holds a Master of Arts degree from the University of Cambridge, majoring in electronics engineering.  He is a past Member of the Australian and the British Institute of Management.  Brian now lives with his family in sunny Noosaville.

As Awards Director, he is responsible the management of the itSMF Awards, which are a genuine indicator of quality in ITSM implementation and Project Management.



Candice Walker Director

A skilled professional with a proven track record of successfully delivering IT Service Management process and projects in complex environments. Certified ITIL V3 Expert, coupled with an in-depth knowledge of Agile frameworks like Scrum and SAFe, I am experienced at implementing best practice frameworks that deliver tangible business benefits.  A strong commitment to the principle of personal accountability, with an energetic hands-on approach to work, I am stimulated by new and exciting possibilities and challenges.

I am motivated, self-aware and team oriented and a certified Agile Coach. Specialties: ITSM process architecture, communication and implementation. Analysis, identification and implementation of service management toolsets. Specialised in change management processes, continual service improvement, service level management and service performance management including Major Incident Management and Problem Management.


Rose Dyson Director

Rose is an enthusiastic, experienced and knowledgeable Agile Service Management consultant, educator and leader Rose is customer oriented and thrive to delivery quality outcomes in the most efficient way possible. So, projects can get quicker successes. Rose has more than 20 years experience in the IT industry that ranges from IT operations and support, application development, project and customer management and IT solution development. Since 2004, Rose has been dedicated to IT Service Management consulting and education.

Rose has been involved in ITIL process design/implementation/improvement, ITSM tool alignment and IT Transformation projects in organizations of all sizes in Australia, Singapore and Hong Kong, including the largest ITIL implementations at Government Departments in Australia. Since 2004, Rose (an ITIL Expert) has successfully delivered ITIL related training to thousands of people in Australia, NZ, Singapore and Hong Kong, including corporate executives, business and technical managers, technical specialists, service desk staff and administrative (non-technical) staff from a variety of industries at small and large organisations. 

Rose has also been recognised for her contribution to the IT Service Management community in Australia while volunteering to the ITSMF Victoria Chapter and for leading a group of ITSM elite professionals while in the Victoria Chairperson role. She has been a member of the Victoria Chapter management committee since 2007 and is still contributing in the promotion and further develop of ITIL and other ITSM related practices and ensuring that itSMF members receive the value they expect from the ITSM Forum.  Rose is constantly updating her knowledge and expanding her experience that now also covers Agile Service Management, Scrum and DevOps. Rose is an engaging communicator and knowledgeable and passionate about Service Management.


Harry Powell - Director

Harry has been an individual member of itSMF Australia since October 2007 and was a founding member of the South Australian Branch. He has been an itSMF Board Director since 2005 as well as Deputy Chair and a regular attendee of State Branch Seminars and National Conferences.

Harry has over 30 years of experience in the IT Industry; his current role with the South Australian Education Department provides Curriculum IT support to Schools & Preschools via a panel of service providers.

As a Service Management professional, Harry became a member of itSMF Australia because he wanted to make a contribution to the ITSM industry and participate in its development.


Troy Latter - Director

Troy is working with several key Federal Government Departments as a senior consultant specialising in OCM/MOC and introducing value through digitising processes, people and emerging technologies and methodologies - namely IT4IT, Agile, Dev Ops and IoT.

Troy is currently engaged at the Department of Defence, Department of Finance and the Department of Human Services to introduce and manage the effective transformation of business outcomes, information sharing (including visualisation), digitisation and supplier management.  For successful transformation, Troy assists organisations adopt different behaviours that are scalable across the Whole of Government (WofG) and the wider Australian community. As a result, greater information sharing, understanding and acceptance of best practices have occurred. 

To achieve this with velocity and effectiveness, Troy works with the executive and their teams to ensure that organisational change (people, tools, data, policy and processes) is recognised, communicated and enacted. This has allowed processes and policy to be executed in a transitioned environment, whist allowing WofG opportunities to be achieved in an automated orchestration.

Troy’s work underpins benefit realisation by achieving awareness, understanding and adoption of the transformation outcomes through collaboration with internal stakeholders and their external service providers.



Association Management Software Powered by YourMembership  ::  Legal