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Policies & Guidelines
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itSMF Australia issues a number of Policies and Guidelines to provide assistance to our members and volunteers across a number of areas including publications and social media.

Should you have any questions regarding a policy please do not hesitate to contact us at 

Presentation Guidelines

itSMF Australia (itSMFA) has developed some policies for its authors and presenters. These are intended to improve the professionalism of itSMFA seminars and conferences and to avoid unwanted controversy. This document outlines these policies.

Download itSMFA Presentation Guidelines

Social Media Policy

Members of ITSMF Australia are practitioners, thinkers and leaders in the Service Management community in Australia, and internationally.  This policy sets a standard of professional behaviour in social media forums.  It may be downloaded here:  

Download itSMFA Social Media Policy

Volunteer Policy

Members of itSMF Australia often perform a variety of engagements which require substantial personal involvement. This document provides a policy for volunteering and may be downloaded here:

Download itSMFA Volunteer Policy

Refund Policy

At itSMF Australia we value your business and trust that you will be satisfied with your purchase.  Should your purchase not match your expectation we will endeavour to facilitate a refund, exchange or credit whenever possible however due to the varied nature of the goods and services and supplier arrangements this may not always be possible.  Please refer to the relevant section below for our refund policy relevant to your purchase.

In the event that the product or service is faulty, wrongly described or different from the product listed you may choose between a refund, exchange or credit.

E-Books, PDF's and other electronic products

Please read the relevant product description carefully as E-Books, PDF's and electronic products are subject to the relevant Supplier End User Licence Agreement and may be subject to licence restrictions on the number of  installations or users.  We will refund the value of the purchase should the product be faulty, wrongly described or different from the product ordered.  All copies of the returned product must be deleted from your computers if a refund is provided.

Seminar Registrations

If you are unable to attend a ticketed seminar please advise the National Office on or 03 9879 5466 at least 5 days prior to the event to arrange a refund.  Tickets cancelled within 5 days of the event are not eligible for a refund.


Membership subscriptions are non-refundable.

Non Disclosure Agreement

itSMF Australia respects the privacy of its members and any information shared in confidence. In the course of their duties members may have access to confidential information and agree to protect the confidentiality of that information. The non-disclosure agreement may be downloaded here;

Download Member Non Disclosure Agreement


The privacy of your information is important to itSMF. Information is collected by itSMF Australia is used to provide the service to you, maintain our membership register and to communicate with you.

The names and emails of delegates registered for specific events may be provided to sponsors of the event.

Your details may also be provided to service providers for the purposes of providing the service to you.

Download itSMFA Privacy Policy

Talent Release Form

Please use the attached form when requesting to use images or recordings at Seminars, Conferences etc.

CLICK HERE to download form


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