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State Branch Chairs
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State Committees

itSMFA operates Australia wide and is responsible for producing 32 Seminars throughout the year in all major cities.  The vital work of the State Committees includes hosting seminars, selecting topics, recruiting speakers, organising venues, liaising with sponsors, managing registrations, and liaising with the National Office.  State Chairs convene the State Committees, supervise special interest groups and assist the Board in the general management of the Forum. 


The current elected State Branch Chairs are:


Jonathan Jones - NSW

CND_Tier_4 Jonathan has over 11 years practical experience in Service Management, dedicating his career to helping organisations adopt Service Management technologies and best practice frameworks. Jonathan has extensive experience in the implementation of large (and small) Service Management projects, across Europe, Oceania and Asia.







 Brad Schimmel - VIC



Rachel Seaniger - QLD

Rachel works as an ITSM Consultant for Air Services Australia.  She loves the mix of spending time with customers and helping them out with their service management challenges as well as delivering ITSM training.  
This role entails leading and coordinating a practice of approximately 35 consultants to delivery high quality ITSM services across Australia (and Singapore).    
Outside of work Rachel is a voracious reader with a penchant for Stephen King and has a side hobby had 3 kids.



Adam Seeber- ACT

Adam joined ValueFlow as a Principal Consultant after working in technology delivery & execution roles with experience in multiple industries such as government, insurance, finance, non-profit and commercial organisations. With qualifications in technology frameworks (ITIL, ISO20000, DevOps) and business (MBA) as well as practical experience in leading teams and projects, Adam has been a regular speaker at both State and National Conference level for the itSMF since 2013, and found himself on the QLD committee in 2015 before making the move to tropical ACT as State Chair.

Adam is most at home trying to convince Service Management professionals that there is more to life than SLA’s and is passionate about the role that technology management plays in the enterprise. A geek for Lean, DevOps, Agile, IoT and ESM, Adam is married to Samara, with enough children to have caused premature greyness, and a motorcycle big enough to make him feel he’s still cool.


 David Low - WA.

David is a pragmatic IT Service Management professional with over 30 years in IT related fields. The last 12 years have been focused in various Service Management roles in both the Telecommunication and Health Care industries.

He is a firm believer that theory is important but it needs to work in practice and is passionate about making improvements and seeing results.

Effective Service Management is a journey that needs to involve everyone to achieve successful results and it is through engagement with people that great things can happen.


Gavin Hedrick- SA

Gavin Hedrick had dedicated the last 8 years of his working life to improving the practice and use of ICT Change Management in Australia. He is proud of having successfully led three organisations on the journey from change control to change management.

His career as an IT Service Management professional began at the University of Adelaide whilst working as a Level 3 member of the Service Desk. He was sent on an ITIL V2 Foundation course in 2004 and came back so enthused he started a Change Advisory Board within two weeks. Over the next six months, the University moved from Level 0 to Level 4 Change Management and a new position of Change Manager was created.

After two and a half years as the Change Manager at the University, Gavin moved to SA Water where his key achievements include introducing a monthly Strategic CAB and a two year Forward Schedule of Change. Gavin obtained his V2 Release and Control Practioner's Certificate in IT Service Management in 2008.

In 2010 Gavin moved to the Department of Health (now Department of Health and Aging). Since joining the Department, he has completed his V2 ITIL Service Manager Certificate in 2010 and his V3 ITIL Expert Certificate in 2011.

Gavin has presented at the 2009 and 2011 itSMF National Conferences, and is a regular speaker at the South Australia itSMF Seminars. He is very happily married to Nicole and is the proud father of two girls.


Nicola Cox- TAS

Nicola Joined the Tasmanian branch Committee of the itSMF in 2015 and was appointed to the position of Chair in July 2016.

Currently Nicola holds the position of Co-Founder and Director of Virtual Information Technology Pty Ltd.

Virtual IT is a Tasmanian IT service provider and Canon Business Agent, who strongly believe in “putting the customer back in IT customer Service”

Nicola has a degree in journalism and is currently undertaking the foundations of governance course with the AICD.

Nicola has extensive knowledge in the field of IT, gained through twenty years of experience in various roles.

Aside from her role as a volunteer Chair with the itSMF Nicola is also a director for CTST, is an accredited Mentor with the White Lion Program, and  the website administration coordinator for the North Hobart Football Club.

Nicola is passionate about Tasmania and advancing the state as a Centre of excellence for the ICT industry.

In her spare time, Nicola likes to cook, enjoy time with her extended family, join her husband bushwalking, or catch up on trashy TV.


Wilma Weaver - NT

Wilma takes pride in a career built from the front line Service Desk to her current role as NEC Account Director for NTG Department of Education.  An established professional in the ICT industry with 20 years’ experience including both the public and private sector entirely within the Northern Territory. 

Wilma has comprehensive experience and proven ability in the areas of Account and Service Delivery Management, Operational Management, Service Level Management and Service Improvement.  Wilma’s strength is in building trusted professional relationships to exceed delivery expectations with a focus on the customer experience and continual service improvement. 

Wilma believes in a common sense approach to Service Management with ITIL as a framework to deliver best practice standards that compliments the business drivers/approach.



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