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State Branch Chairs
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State Committees

itSMFA operates Australia wide and is responsible for producing 32 Seminars throughout the year in all major cities.  The vital work of the State Committees includes hosting seminars, selecting topics, recruiting speakers, organising venues, liaising with sponsors, managing registrations, and liaising with the National Office.  State Chairs convene the State Committees, supervise special interest groups and assist the Board in the general management of the Forum. 


 


The current elected State Branch Chairs are:

 

Richard Witton-Smith- NSW

Richard has spent the past 10 years in the field of IT Service Management, focussing extensively on the operational processes of Incident; Problem Management and Request Fulilment.  Initially based in London, Richard migrated to Australia in late 2012 with Swiss Reinsurance and held the role of Global Request Fulfilment Manager. Operating extensively on the Service Now platform since 2008, Richard's primary focus these days is leading the Major Incident Management team in Asia while also acting as Senior Process Manager in driving continuous improvement and value add across the entire Service Management chain.

Richard holds a Bachelor Degree in Business Commerce along with being MCSE 2000 and ITIL V3 certified.  More recently he completed the IPPS Problem Solver qualification under the Kepner & Fourie program. He has been involved as a speaker reviewer with itSMF Australia since 2015 and an active Committee member, before taking up the State Branch Chair position in 2019.

Richard's interests include a deep passion for all things Service Management, together with being an active golf, cricket and football player. He is married to Jeanelle and the proud father of two boys.

 

 

 




              

 

Brad Schimmel - VIC

Brad has developed IT consulting practices within a range of small and large businesses, specialising in resolving the tension between cost and resource reductions with the need to increase scale and retain customer sentiment.

Brad brings together skills and experience across sales, relationship building and the frameworks of Service Management, Lean, Agile and project management.

An advocate for professional communities, he obtains great satisfaction in connecting people with ideas and experience.  He chairs the IT Service Management Forum (Victoria), lead Meetups for the wider IT community and presents on leading ideas at conferences.

 
 

Rachel Seaniger - QLD

Rachel works as an ITSM Consultant for Air Services Australia.  She loves the mix of spending time with customers and helping them out with their service management challenges as well as delivering ITSM training.  
This role entails leading and coordinating a practice of approximately 35 consultants to delivery high quality ITSM services across Australia (and Singapore).    
Outside of work Rachel is a voracious reader with a penchant for Stephen King and has a side hobby had 3 kids.

 

 
 

Andrew Ritchie- ACT

Andrew has worked in ICT for 30 years in a wide range of roles across the Australian Federal Government.

These roles have included - Computer Operator, Programmer, Security Programmer, Software Engineer, Configuration Manager, Development Manager, Practice Manager, Enterprise Architect, Project Manager, Portfolio Manager, Program Manager, Solution Consultant, Senior Solution Architect and Senior Customer Success Manager.

His extensive project experience in both small and large projects on small, medium and large Federal Government agencies. I have enjoyed working on challenging projects using various technology solutions to resolve complex business requirements.

Andrew is able to bridge the gap between the business owners, the systems owners, engineering and technical developers and the needs of technology users and managers.

Specialties: Enterprise Architecture, Solution Architecture, Pre-Sales, IT Service Management & Customer Success.
 

 
 

 David Low - WA.

David is a pragmatic IT Service Management professional with over 30 years in IT related fields. The last 12 years have been focused in various Service Management roles in both the Telecommunication and Health Care industries.

He is a firm believer that theory is important but it needs to work in practice and is passionate about making improvements and seeing results.

Effective Service Management is a journey that needs to involve everyone to achieve successful results and it is through engagement with people that great things can happen.

 
 

Gavin Hedrick- SA

Gavin Hedrick had dedicated the last 8 years of his working life to improving the practice and use of ICT Change Management in Australia. He is proud of having successfully led three organisations on the journey from change control to change management.

His career as an IT Service Management professional began at the University of Adelaide whilst working as a Level 3 member of the Service Desk. He was sent on an ITIL V2 Foundation course in 2004 and came back so enthused he started a Change Advisory Board within two weeks. Over the next six months, the University moved from Level 0 to Level 4 Change Management and a new position of Change Manager was created.

After two and a half years as the Change Manager at the University, Gavin moved to SA Water where his key achievements include introducing a monthly Strategic CAB and a two year Forward Schedule of Change. Gavin obtained his V2 Release and Control Practioner's Certificate in IT Service Management in 2008.

In 2010 Gavin moved to the Department of Health (now Department of Health and Aging). Since joining the Department, he has completed his V2 ITIL Service Manager Certificate in 2010 and his V3 ITIL Expert Certificate in 2011.

Gavin has presented at the 2009 and 2011 itSMF National Conferences, and is a regular speaker at the South Australia itSMF Seminars. He is very happily married to Nicole and is the proud father of two girls.

 
 

Karina Bourne - NT

Karina Bourne’s career in ICT has spanned more than 20 years, predominantly in the Northern Territory ICT sector. Karina has worked for the Northern Territory Government, Australian and International IT companies. She is currently a Service Director at Kinetic IT, managing over 60 staff members to deliver a Service Management and SIAM focussed solution to the customer.

Karina has been an ITIL expert for over 10 years and has worked as Service Management Consultant. Karina is passionate about advocating Customer Service, ICT careers and working with her local ICT Industry.

 

 

 

 
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